Question 1

I'm new to Block Therapy — can I still come to the retreat?

Accepted Answer

Absolutely! Anyone who has the Starter Program and is actively practicing Block Therapy is incredibly welcome to join us, regardless of your level of advancement. Please note that the Starter Program is a requirement for attendance — it ensures all guests have the essential, basic foundation of Block Therapy needed to safely and comfortably navigate the deeper practices we'll explore together at the retreat. It's a wonderful space to build on that foundation, no matter how long you've been on your journey!

Question 2

How do I get to Palmaïa?

Accepted Answer

Palmaïa is approximately 45 minutes from Cancún International Airport (CUN). We'll share more information at a later date on booking your airport transportation through one of Palmaïa's trusted partners.

Question 3

What's included in the cost?

Accepted Answer

Your retreat registration fee covers the daily sessions with Deanna and Arturo (5–6 hrs/day). Your accommodation fee (booked separately) covers: à la carte breakfast, lunch and dinner; premium domestic and international beverages; private beach, pools & cabanas; gym; pool and beachside service; Wi-Fi; bike share; valet parking; your Nomadic Guide; the Sounds of Ritual program; and the Portals of Practice program.

Question 4

What's not included in the price?

Accepted Answer

Flights to Cancún (CUN); transfers from and to the airport; spa treatments; services at Avalon and Beauty Lab; tours and excursions; additional food and beverage items offered to enhance your accommodation experience; additional 1:1 sessions with Palmaïa's professional guides; and optional gratuities for resort staff.

Question 5

What is the cancellation policy?

Accepted Answer

The retreat registration fee is non-refundable. Accommodations cancellation policy: cancel up to sixty (60) days from your arrival date without penalty; 59 to 0 days before arrival incurs a two-night penalty per person; no-shows on the date of arrival or early departures incur a two-night cancellation fee. Unforeseen events: if circumstances beyond our control make it impossible to safely host this event, we reserve the right to cancel or reschedule the retreat. In the event of a cancellation, we will refund your retreat registration fee — but we are not responsible for, and cannot guarantee, refunds of resort deposits and suites, airline tickets, ticket change fees, or other travel expenses, which are managed by third parties. We highly recommend purchasing travel insurance as soon as you register to protect your investment.

Question 6

Can I extend my stay?

Accepted Answer

Yes. Our group rates are available to you for up to three (3) days prior or three (3) days post the event dates (subject to availability). After you register, we'll reach out and let you know who to contact at Palmaïa to book your accommodation, with or without extra nights.

Question 7

Should I buy travel insurance?

Accepted Answer

We strongly recommend travel insurance with cancellation for any reason — this is a non-refundable retreat. Most “cancel for any reason” policies must be purchased within a specific time after your registration. A policy covering illness, emergencies, or travel disruptions protects your investment and gives you peace of mind if an unexpected event prevents you from joining us.

Question 8

Is a payment plan available?

Accepted Answer

A payment plan is not available for the retreat registration fee.

Question 9

When should I arrive?

Accepted Answer

Please plan your travel so that you're checked into your suite before 4:00 PM on Sunday, January 10th. This will give you plenty of time to unpack and ground yourself before we begin our journey together with a sacred opening ceremony. Our first formal morning session will begin at 9:00 AM on Monday, January 11th.

Question 10

What should I bring?

Accepted Answer

Please ensure you pack all three of your essential Block Therapy tools: the Block Buddy, Block Baby, and Block Paddle. Extra tools will not be available for purchase or loan at the retreat venue, so double-checking your bags for all three is a crucial step before you head out! There's no need to bring a yoga mat — they're supplied by the resort.

Question 11

Can I bring a friend or family member?

Accepted Answer

Yes — friends and family members are more than welcome to join you at the venue and share your accommodations! Please note that only registered participants can join the official retreat sessions and activities. While you're in your sessions, your guest will have plenty of free time to enjoy the venue amenities and classes included in the accommodation, and explore the beautiful property on their own.

Question 12

Do I need a visa or passport to fly to Mexico?

Accepted Answer

You'll definitely need a valid passport to enter Mexico. Depending on your country of citizenship, you may also require a tourist visa or additional travel documents. Please double-check your passport's expiration date (many countries require it to be valid for at least 6 months past your travel dates) and review the current Mexican entry requirements that apply to your specific nationality well in advance of the retreat.

Question 13

How many people will be on the retreat?

Accepted Answer

To ensure everyone receives personalized attention and a close-knit group experience, we keep our group sizes intimate. The maximum capacity depends on which experience you choose:

The Foundational Alignment Immersion (Days 1–3): Maximum of 30 participants
The Advanced Master Integration (Days 1–5): Maximum of 15 participants

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